The Pinnacle Formula – Eight Steps
When the Pinnacle Team is engaged
there are specific steps that we
perform to chart the positive path
for each facility. These steps are
Goals and Objectives:
Our focus with each client is to
develop a true understanding of what
the specific goals and objective are
for the facility. Our Executive
Team is initially engaged to spend
time with key representatives from
the facility including Board of
Directors, Owners, and employees to
ask specific questions and listen
This information is carefully
analyzed and combined with our
extensive knowledge base in all
aspects of club operations. Not
only is it important for the
property to establish a solid
direction for the future, it is
imperative to match those plans to
the economic profile of the
community, the desires of the
members/customers and the overall
potential of the facility.
Once we identify and understand the
scope of the project, we begin with
a detailed assessment and evaluation
for each area of the operation.
This will include reviews of the
operating procedures as well as
communication with key managerial
staff. Our evaluation utilizes the
years of experience from our
Executive Team to assemble the
property’s information and measure
the business guidelines against
Pinnacle Golf Properties’ proven
formula for success.
A detailed summary of current
operating standards is compiled
along with our recommendations for
changes/improvements to maximize the
efficiency for each department.
Following the analysis phase of the
transition, a detailed plan is
created based on specific standards
and operating procedures custom
designed for each individual
facility. This roadmap is clear,
concise, and measurable.
Implement and Execute:
Following development of a
customized plan specific to the
needs of the facility, it is then
implemented via the Executive Team.
Our group works closely with each
facility to ensure that each area of
the transition plan is executed
accurately and consistently. These
include facility audits, training,
professional development, and
Evaluate and Measure:
With each facility, our Team is
evaluating and measuring our desired
results based on a specific task and
timeline criteria. The golf
business offers ever-changing
scenarios and it is imperative that
the business is monitored daily.
The Pinnacle Advantage allows for
this consistent oversight by our
Team of industry experts.
Modify and Monitor: Based
on specific criteria of evaluation,
each facility is reviewed within a
structured guideline based on all
necessary aspects of the plan.
Facility goals are measured daily,
monthly, quarterly and annually. We
monitor our progress and adjust
current operating plans to changing
market conditions. During this
phase, any modifications or changes
that are required will be
implemented and adjusted within the
day-to-day operations as well as the
master plan of the facility.
In order for
our success formula to be effective,
there are specific parameters and
business objectives necessary to
define the long-term strategy for
both our company and the facilities
we are engaged to operate. Our
services are only offered to
non-competing properties within a
select demographic market.
All employees are fully trained
under our proprietary PEAK
Performance Training Program.
Specifically designed for our
operating structure, this program
focuses on traits and requirements
for our people.
foundation for PEAK
Performance is built from four
(P) rofessional (E)
thical (A) ppreciative
For All PGP
Facilities, Our Mission is...
To produce a superb product that all
of our members and guests will
enjoy. Provide outstanding
personalized customer service at
every interaction. Demonstrate a
sincere sense of urgency to each
member and guest. Conduct our
business with the utmost integrity
and commitment with attention to all
- Have Fun!